Xima Software’s Chronicall is an in-depth call reporting solution for Avaya Communication Manager, Avaya IP Office and Cisco.
What is XIMA care?
Xima Care is an add-on insurance package that provides technical support, so ftware training, software updates, and access to online resource centers.
Does Avaya own XIMA?
Xima CCaaS are registered Users on Avaya IP Office (IPO). That way calls never leave Avaya IP Office (IPO) and most importantly, there are no additional toll charges, rates, tariffs, or SIP trunks to configure between Avaya IP Office (IPO) and Xima Contact Center-as-a-Service (CCaaS).
What is Chronicall desktop?
The Chronicall Desktop is a separate download and install from the Chronicall Software. It is a Desktop application that provides a browserless version of Chronicall. Browserless Chronicall – This means you can access Chronicall outside of a web browser.
What is Avaya WFO?
Avaya Workforce Optimization (WFO) applications (i) encourage businesses to use their contact center strategically rather than just as a mechanism to field customer calls, (ii) helps businesses gain a deeper understanding of customer trends and balances efficiency with effectiveness to create an optimized customer …
Does Avaya record your screen?
Contact Recording: Provides the capability to record, store, and play back voice and screen interactions. With Avaya Contact Recording, you can automatically capture all customer interactions, or simply press a button or key sequence on the phone to record selected calls.
What is staffed time?
Staffed time is the time the attendant positions are active and ready for calls. If staffed time for each agent equals 36 CCS, all agents were active for the full hour. For example, a report screen lists the following data: Time available: 29 CCS.
What is AUX work in Avaya?
An Auxiliary (Aux) work mode indicates that you are logged in as a call center agent without a specified call handling work mode, and are not performing after-call work for the last call. New incoming calls are not routed to your phone until you change the mode to Auto-In or Manual-In again.
What is Awfos screen capture?
The AWFOS Recorder module responds with a scalable, flexible and security-oriented recording platform with a variety of options for inbound and outbound call recording and screen capture. Files related to voice and screen captures can be encrypted at rest. Live monitoring and interaction playback is via Secure HTTP.
What makes chronicall different from other reporting software?
Unlike competing reporting software, you don’t have to be a software engineer to operate Chronicall. Every moment of a call is displayed clearly within our easy-to-use Cradle to Grave interface. And with over fifty call reports for you to choose from, you’re sure to find one that works best for you and your work environment.
What are the features of chronicall?
These two features are the framework of Chronicall and provide an intuitive system that makes managing your team simple. Unlike competing reporting software, you don’t have to be a software engineer to operate Chronicall. Every moment of a call is displayed clearly within our easy-to-use Cradle to Grave interface.
Is chronicall available for Avaya cloud?
Now available for Avaya Cloud Office (ACO), RingCentral, Netsapiens, 3CX and Metaswitch! Cloud Contact Center for the everyday business. Chronicall 4.2 Is Here!
